Free answers. Paid resolves.
We gate on capability, never on volume. The free tier answers customers properly, forever, with no caps on conversations, messages, or tokens. Paying unlocks the part where the agent acts.
Free
$0 forever
A complete support agent that answers — on your store, with your own model key.
- Order status, tracking, product, stock & policy answers
- Guest verification — one-time code to the order's email
- Human handoff when it can't resolve
- Conversation log + full transcripts
- Bring your own model key (Anthropic · OpenAI · Gemini)
- Brandable widget — framework-free, under 25 KB
- No caps on conversations, messages or tokens
Pro
Most popular$99 per site / year
The agent starts finishing things: cancellations, address changes, returns and refunds — under your policy.
- Everything in Free
- Order actions: cancel, change address, request return
- Refunds — full amount only, policy-gated
- Policy engine + presets, incl. reason-aware refund rules
- Dry-run simulator & immutable audit trail
- Insights dashboard, email/Slack alerts, CSV export
- Email channel — same rules for email support
- Automatic updates + priority support
Agency
$299 per year
Everything in Pro, on unlimited client sites, under your brand, managed from one account.
- Everything in Pro
- Unlimited site activations — one key, your whole book
- White-label — widget and admin
- Central multi-site policy deployment
- Agency panel — every client site in one account
Prices shown are provisional while Deskhand is pre-launch. The free tier is complete and never expires.
Every capability, every tier
| Capability | Free | Pro | Agency |
|---|---|---|---|
| AI agent: order status, tracking, product, stock & policy answers | ✓ | ✓ | ✓ |
| Guest identity verification (one-time code to the order's email) | ✓ | ✓ | ✓ |
| Human handoff by email when it can't resolve | ✓ | ✓ | ✓ |
| Conversation log + full transcript view | ✓ | ✓ | ✓ |
| Bring your own model key (Anthropic · OpenAI · Gemini) | ✓ | ✓ | ✓ |
| Brandable chat widget (colours, heading) · framework-free, <25 KB | ✓ | ✓ | ✓ |
| No caps on conversations, messages or tokens | ✓ | ✓ | ✓ |
| HPOS-compatible · WooCommerce CRUD only · API keys encrypted at rest | ✓ | ✓ | ✓ |
| Order actions: cancel, change shipping address, request return | — | ✓ | ✓ |
| Refund action — full refund, policy-gated (agent never sets the amount) | — | ✓ | ✓ |
| Policy engine + one-click presets (incl. reason-aware refund rules) | — | ✓ | ✓ |
| Dry-run simulator — test policy against real orders, nothing executes | — | ✓ | ✓ |
| Audit trail — immutable record of every action and decision | — | ✓ | ✓ |
| Insights dashboard — deflection rate, actions, escalations (30 days) | — | ✓ | ✓ |
| Notifications — email + optional Slack on every action/escalation | — | ✓ | ✓ |
| CSV export — conversation log & audit trail | — | ✓ | ✓ |
| Email channel — resolve support that arrives by email, same rules | — | ✓ | ✓ |
| Automatic updates + priority support | — | ✓ | ✓ |
| Unlimited site activations (one key, your whole book) | — | — | ✓ |
| White-label — widget and admin | — | — | ✓ |
| Central multi-site policy deployment | — | — | ✓ |
| Agency panel — every client site in one account | — | — | ✓ |
Agencies: installing the free tier across your whole client book is the intended path, not a loophole. Upgrade the stores that need write actions when they need them.