Free answers. Paid resolves.
We gate on capability, never on volume. The free tier answers customers properly, forever, with no caps on conversations, messages, or tokens. Paying unlocks the part where the agent acts.
Free
£0 forever
A complete support agent that answers — on your store, with your API key.
- Chat widget with streaming replies
- Guest identity verification (OTP)
- Order status, tracking, stock & policy answers
- Human handoff — always on, always free
- Conversation log
- Bring your own model API key
- No usage caps, ever
Pro
Most popular£99 per site / year
The agent starts finishing things: cancellations, address changes, returns — under your policy.
- Everything in Free
- Policy engine with one-click presets
- Write actions: cancel, address change, returns
- Full audit trail view
- Simulate mode — dry-run before going live
- Updates & priority support
Agency
£299 per year
Deploy Deskhand across your client book, under your brand, from one place.
- Everything in Pro
- White-labelling — admin and widget
- Central multi-site policy deployment
- Pooled model billing (coming)
- Licence for your whole client book
Prices shown are provisional while Deskhand is pre-launch. The free tier is complete and never expires.
Every capability, every tier
| Capability | Free | Pro | Agency |
|---|---|---|---|
| Chat widget, streaming replies, theming | ✓ | ✓ | ✓ |
| Guest identity verification (one-time code) | ✓ | ✓ | ✓ |
| Order status, tracking, product & stock answers | ✓ | ✓ | ✓ |
| Store policy & FAQ answers | ✓ | ✓ | ✓ |
| Human handoff / escalation | ✓ | ✓ | ✓ |
| Conversation log | ✓ | ✓ | ✓ |
| Bring your own model API key | ✓ | ✓ | ✓ |
| Policy engine with presets | — | ✓ | ✓ |
| Cancel orders | — | ✓ | ✓ |
| Change shipping addresses | — | ✓ | ✓ |
| Request returns / RMA | — | ✓ | ✓ |
| Audit trail view | — | ✓ | ✓ |
| Simulate — dry-run the agent safely | — | ✓ | ✓ |
| White-labelling (admin + widget) | — | — | ✓ |
| Central multi-site policy deployment | — | — | ✓ |
| Pooled model billing (coming) | — | — | ✓ |
Agencies: installing the free tier across your whole client book is the intended path, not a loophole. Upgrade the stores that need write actions when they need them.